Service and guarantee

Save time and money when maintaining and installing your energy chain systems
We have the know-how when it comes to safe energy supply and its installation on site at the customer's premises, from the replacement of individual chain links to large-scale modernisation projects, whether assembly of individual components or as a ready-made system. This experience also enables us to offer a system guarantee of 36 months on energy supplies installed by igus® - because we know our products and services.

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Your advantages at a glance:

Fast, error-free installation by specialised installation personnel
Saves installation time and costs, increases service life, avoids breakdowns.

Calculable fixed prices for installation and maintenance
Saves you administrative effort in planning and purchasing.

Predictable installation time for your energy chain system
Helps you with scheduling and contributes to increasing your system availability.

Passenger boarding bridge chain assembly

Short travelling distances thanks to a well-developed, worldwide service network - also in your area
Fast response times worldwide, low travelling and installation costs, certified quality.

Short-term, flexible installation appointments
If you need immediate support or if the planned date is postponed. Just give us a call and we'll find a solution.

Everything from a single source from the manufacturer - with a guarantee!
We accompany you! From on-site commissioning to project planning, delivery, installation, commissioning and maintenance.

Simply have old energy chains recycled

We take your old plastic-energy chain with us when we install the new one. In our recycling programme chainge® we separate by type, keep what we can return to production as regranulate and pass the rest on to recycling partners. You will receive a value voucher from igus®. What's special: We take all energy and drag chains made of plastic, regardless of the manufacturer. Simply enquire about recycling for assembly.

To the energy chain recycling from igus

igus® Services in detail**

New installation

Recording the conditions on your construction site
Planning and assembly coordination
On request, organisation of the installation aids (e.g. scaffolding, lifting platform, mobile crane, lifting gear, traverse, ...)
Fast and error-free installation of the complete energy chain system on site at your plant
Commissioning and system guarantee

Book new installation

Modernisation/conversion/retrofitting

Free measurement on site
Project planning and detailed quotation
Planning and installation coordination
Dismantling of the existing system on request
Installation and commissioning of the complete energy chain system
Maintenance service / system guarantee

Book upgrade

Inspection

Assessment of the technical condition of the e-chain®, guide trough and cable
Inspection of mechanical functions and route end points (test run)
Assessment, measurement and evaluation of the wear condition
Check for blockages and obstacles
Determination of repair and maintenance requirements
Reporting defects and risks
Advice on the measures to be taken/optimisation proposals
Documentation in the checklist/inspection report

Book inspection

Maintenance

Assessment of the technical condition of the e-chain®, guide trough and cable
Inspection of mechanical functions and route end points (test run)
Assessment, measurement and evaluation of the wear condition
Check for blockages and obstacles
Removal of impurities (coarse foreign bodies) that could impair the functional safety of the energy chain system
Checking screw connections and torques (spot checks)
Readjustment of the cable/adjustment of the strain relief (if necessary)
Minor repairs, e.g. replacement of defective or missing crossbars
Notification of defects and risks
Advice on the measures to be taken/optimisation proposals
Documentation in the maintenance manual/test report

Book maintenance

Intelligent condition monitoring: i.Sense

igus condition monitoring with smart plastics

i.Sense: Describes the area of igus® condition monitoring
Records the machine status regularly or permanently
Avoids crashes by switching off quickly
Data recording via modules
i.Sense EC.P: Pull/push force detection for energy chain
i.Sense EC.B: Breakage detection for energy chain
i.Sense CF.P: Tensile force monitoring of the cable

Request condition monitoring

Predictive maintenance: i.Cee

Predictive maintenance with smart plastics

i.Cee: Describes the area of predictive maintenance from igus®
Predicts maintenance with pinpoint accuracy
prevents downtime or loss of quality
wide range of input options (Siemens PLC connection, integrated EC.W/EC.IM acceleration sensors, OPC UA server, ...)
Customised output channels (IoT CloudDashboard, local HTTP dashboard, SMS, FANUC FieldSystem integration, ...)

Request predictive maintenance

* Warranty applies to igus® components that fail due to wear in accordance with technical parameters yet to be agreed.

** igus® installation service is not available to the extent described in all countries. Please ask your local contact person.