Guarantee for energy chains

Why an energy chain guarantee?
The service life of energy chains is often over 10 years (depending on the application, environment and dynamic parameters). The new warranty service gives the buyer the security of knowing that their individual application has been designed exactly right and that they are always choosing the most favourable e-chain® that is sure to work.

When does the warranty start?
The warranty applies to new purchases from 15 February 2020, starting on the date of delivery of the energy chain for all e-chain® components that fail due to wear and tear.

When does the warranty end?
The warranty ends at the end of the 4 years, starting from the delivery date.

Is there a warranty on the installed cables?
We also offer a warranty of up to 4 years on the chainflex® cable installed in the e-chain®.
Further information

In which countries is the energy chain warranty valid?
The energy chain warranty is valid internationally. The issuing authority is igus® GmbH, regardless of the country in which you request the warranty certificate via the service life calculator.

What is the exact scope of the warranty?
For the specified warranty period, igus® will supply a replacement free of charge (delivery ex works). This only applies to igus® e-chain® components that have failed due to wear.

What is excluded from the energy chain warranty?
Mechanical damage and damage caused by incorrect assembly are excluded.

Is the warranty extended by a replacement delivery?
The warranty period is not extended by a replacement delivery.

When does the lifetime warranty apply?
The e-chain® service life guarantee applies for the calculated number of double strokes according to the igus® online service life calculator, but for a maximum of 4 years after the delivery date, whichever comes first. The warranty applies to all energy chains that can be selected in the life calculator.

Request guarantee now

Tech up

Up to 4 years warranty on all wear-related
failed e-chain® components1
Guaranteed safety, your individual application
to be laid out exactly correctly
Generate a guarantee certificate with the e-chain® service life calculator
The chainflex cables used in the e-chain also come with a guarantee of up to four years.
Online tool calculates the service life of the e-chains in double strokes

1The e-chain® service life guarantee applies to the calculated number of double strokes according to the igus® online service life calculator.

Cost down

Always choose the most favourable e-chain®, which is certain to
works
Free spare parts for e-chains that have failed due to wear and tear®
Receive guarantee certificate via e-mail

Proof

The e-chain® service life calculator uses the
of the data from the test laboratory the runtime of the igus®
Standard e-chain® in the customised application
Data from over 10 billion e-chain® test cycles per year
year flow into the e-chain® service life calculator
Calculate e-chain® service life and request certificate: Test here

Sustainability

Select optimum long service life and durability
extend the application
At the end of its life cycle, leave your energy or drag chain in the igus® chainge Recycling Programme utilise

It's that simple:

Call up service life calculator and specify application parameters

Click on the button "Request guarantee" to have the certificate sent to you by e-mail

Request guarantee now

The basis for all service life calculations

In the 3,800 square metre laboratory, igus® puts its products through their paces under the most adverse conditions up to total failure in order to determine the service life of its products. The result: 10 billion e-chain® cycles per year.

The e-chain® service life calculator uses the data from the test laboratory to determine the service life of the igus® standard energy chain in the customised application. Over 4,000 tests and more than 7,500 results flow into the online tool. The number is increasing every day in order to be able to make even more precise statements about the service life. For this reason, igus® is the only provider in the world to offer a 4-year guarantee on its energy chain.

Test laboratory for energy chains

Consulting

I look forward to answering your questions

Dieter Reitz+49 2203 9649 7070 Write e-mail

Shipping and consultation

In person:

Monday to Friday from 7 am - 8 pm.
Saturdays from 8 am- 12 pm.

Online:
24h

WhatsApp-Service:
Montag – Freitag: 8 – 16 Uhr